Information regarding Coronavirus
We follow the recommendations from The Swedish Ministry for Foreign Affairs. We strongly advice all travelers to look for information about the spread of the virus from the WHO website which is updated on a regular basis. Please also pay close attention to The Swedish Ministry for Foreign Affairs as they may expand or invalidate travel recommendations as the outbreak develops.
If you need to travel despite the recommendations
Many companies have postponed their travels during the spring and summer but eventually a business critical trip might have to be done. If your company needs to travel the insurance will cover possible medical expenses including Covid-19. However, there may be restrictions in the insurance coverage regarding evacuation/quarantine. We encourage everyone to take the situation seriously and find alternative solutions other than travel. If the travel advice is based on war or political disturbances, you can contact us to possibly extend your insurance coverage.
Our business travel insurance covers cancellation of business trips due to the current situation with Coronavirus – provided that you have cancellation cover included in your insurance (optional).
To help prevent the spread of the virus, your cancellation cover applies when there is a travel advice from the Ministry for Foreign Affairs in your country of residence, or if you are subject to restrictions regarding entry to your destination. You must be able to prove the current travel advice/restriction yourself.
We cover cancellation costs if the travel advise remains when it is 72 hours or less left before scheduled departure. If the trip was booked when there was a travel advise to the destination, we will not cover cancellation costs.
Remember that the travel insurance only covers the costs that you do not get in return from the tour operator. We kindly ask you to contact the tour operator before contacting us.
We will reimburse necessary and reasonable additional costs for travel and accommodation in the event of evacuation or quarantine called for by the Ministry for Foreign Affairs in Sweden, or the corresponding authority at the destination.
Travels that takes place even though there is a travel advice can mean a provoking of an insured event, which is not covered by the insurance. For more information about what applies for your company when it comes to evacuation and quarantine, please contact us.
If you have Covid-19 symptoms during your business trip, your insurance will reimburse necessary and reasonable costs for medical care and prescribed medications. If the illness means that your stay needs to be changed and/or that you must buy a new return trip, we will reimburse the cost if it is medically necessary according to the treating doctor at the destination and approved by SOS International.
Tests for Covid-19 will only be reimbursed in case of illness if it is medically necessary and requested by a registered doctor.
If you need emergency medical assistance abroad, contact SOS International: +46 8 792 71 31.
1. One of our employees who lives in Norway is going on a business trip to Dubai on 3rd November. Will you reimburse the cancellation?
If the trip was booked when there was no travel advise/restriction, but at 72 hours or less until departure, a travel advice is introduced by the Norwegian Ministry for Foreign Affairs or if Dubai introduces entry restrictions, we will reimburse cancellation costs that you do not get in return from the tour operator.
2. We booked a business trip in June to Spain, with departure in January. We want to cancel it now, will you reimburse the cancellation?
At the moment there is no travel advise from the Ministry for Foreign Affairs regarding travels to Spain. However, if the Ministry for Foreign Affairs introduces a travel advice for travels to Spain, and the advice remains when there is 72 hours or less left until departure, we will reimburse the cancellation costs that you do not get in return from the tour operator.
3. I am going on a business trip to China but have heard that the Chinese government demands that all travelers from Sweden must be quarantined for two weeks. Will you reimburse the cancellation?
As you are subject to a travel restriction for entry into China, we will reimburse your cancellation costs, if the travel restriction remains at 72 hours or less until scheduled departure.