HelpMe app – Doctor online

Travel safe with medical advice in your pocket. Download the HelpMe application and get free access to advice and guidance if you get sick or injured during your travel abroad.

  • Available 24/7

    Get medical advice 24/7 seven days a week. Applies worldwide.

  • Get medical advice in your language

    You choose what language you want to use.

  • Medical advice free of charge

    Download and use the App for free.

This is how you use the App

The HelpMe App is available on App Store and Google Play. We recommend that you download the App and make your settings before you travel. If something happens during your trip and you need immediate help it is good to have the App ready for use.

  • Medical advice 24/7, or help from a doctor 08.00 am-10.00 pm (Swedish time)
  • Help in your own language.
  • You decide how to contact us: chat, video or phone.   
  • The best solution for you.  
  • Advice on how to get to the closest hospital or doctor clinic.
  • Advice regarding medical repatriation or the need to extend the duration of the trip due to sickness or accident.
  • HelpMe App is available anywhere in the world.

Create your user profile

  1. Create your user profile with help from mobile bank id, or by registering your passport. Use your login information the next time you login to HelpMe App. 
  2. Fill in your name, gender, birth date, country, language, mobile phone number and that you have an insurance at If.
  3. Click on ”save”

When you need to use the App:

  1. Log in
  2. Click on ”get help”.
  3. You access a virtual waiting room.
  4. The consultation with SOS Internationals handler begins.
  5. If you need to talk to a doctor you will receive a booked appointment for this. You can talk to the doctor via video, chat or phone call in the App.
  • If you need to visit a hospital or a doctor clinic you will receive address information and how to get there using the map function in the App.
  • All conversations will be saved in the App. You don´t have to remember or make notes what time you received for the appointment, where you shall go and who you talked to at SOS International.  

FAQ