If you need emergency assistance
Our team at SOS International (open 24 hours)
Tel: +46 8 792 71 31
Fax: +46 8 792 71 80
If you contact SOS International by e-mail, please remember to include your name and date of birth (or preferably Swedish “personnummer” if applicable).
Outlay and expenses
For minor expenses, such as occasional visits to the doctor, emergency doctor’s appointments or other expenses incurred for medication, etc., you request compensation from If.
Remember to always ask for a receipt, and a medical certificate or document showing the diagnosis and the date of the doctor’s appointment as well as the treatment provided.
The insurance provides compensation for the emergency treatment of acute problems; major dental treatments must always be approved by If prior to treatment.
Emergency dental care means treatments that are necessary to alleviate the situation until the emergency dental situation is over. Absolute measures, such as fillings, crowns, root canal treatment and other long-term treatments or long-term procedures are not covered by the policy.
On your first emergency visit, ask the dentist for a certificate showing the extent of the damage, a cost estimate and a description of the treatment required.
In the event of theft or other loss of possessions
You must report the loss to the police without delay. You must then send the police report and the claim form to If. The insured must detail the claim and make a list indicating the value, age and make/model of each item that has been lost or stolen, and include receipts and/or valuation certificates.
How to report a claim
Claims can be reported directly online, quickly and easily. If you choose to report a claim in a different way, it is important that you clearly state the policy number, name, personal ID number and your contact details where we can best reach you.
You will always be assigned a personal claims handler who will contact you.
If you have any questions about an insurance claim
Telephone: +46 40 14 82 50
weeekdays 07.30-17.00 (CET)
Please remember to include your name and date of birth (or preferably Swedish “personnummer” if applicable).
Claims in progress
For claims that are already being processed, please contact your claims handler.